Digital Palmyour advertising agency

1. Who we are and how to contact us

We are DIGITAL PALM LIMITED of the United Kingdom, a limited company whose registered office is at 5 Brunswick Avenue London, N11 1HP. Our registered company number is 08223269. We are the publisher of this website, and a controller in respect of the personal data which it collects. This privacy notice applies to all of our public websites and provided services unless specified otherwise. If you have any questions or concerns about the information in this notice, or about our handling of personal data more generally, or if you would like more detailed information, you should email us at privacy@digitalpalm.co.uk .

2. How we use your personal data to run and promote our business and manage relationships with the people we work with

The servers hosting our website log basic activity for the purpose of monitoring the technical health and security of our sites and finding and diagnosing problems with it. Typically, this will consist of information about your browser, operating system, device type, and your IP address, as well as the pages viewed and any errors encountered. This information is not used for any other purpose, and is separate from our use of Google Analytics, described below. This information is processed and retained by our vendors according to their privacy policies. We do this on the basis of our legitimate interest in maintaining our website and fixing problems with it. We have considered our legitimate interests carefully and have balanced our legitimate interests against your rights under data protection law. We consider this use is proportionate because it is appropriate to our relationship with you, we only use your data as necessary for maintaining the website and, it is in your reasonable expectation that we would need to use certain personal data in this way. We use a Google service called Google Analytics to help inform our marketing decisions – for example, the information provided by Google might tell us that we have a large number of visitors from a particular area, or falling into a particular demographic. The service works by saving to your device a series of small files called “cookies”, which contain information which Google can use to track your activity on our website and identify unique visitors. We ask for your consent before we store performance cookies on your device using our website’s privacy preference centre. .

3. How we use your personal data when providing services to our clients

You may participate in the research work we do for our clients. This includes interviews, field studies, usability testing and surveys. We may also send you a post-test questionnaire following a research session. We may use a third-party recruitment agency in the recruitment process of any external research subjects. The recruiters may provide us with your contact information so we may contact you before and during the interview process. We ask for your consent before you participate in an interview and process your data. During the interview process, we may collect various types of information for demographics purposes. This may include some special categories of personal information. You may refuse to answer any questions without needing to provide us with a reason. When we're conducting interviews remotely, we may record audio and video so that we may reference these during the research process. We will ask consent from every participant for the recording and you may end the sessions at any time. We may need to share your personal data with the client so that they may use your contribution for the purpose of the research. We will inform you of this when you participate in our research and ask for your consent before sharing your personal information. Your personal data, including any audio and video recordings, and any special categories of data, shall be retained for as long as it is required in connection with the research purpose and record-keeping. Your personal data will usually be deleted once the project that the data was relevant to has been completed. We will make you aware of any changes to this in advance of the research taking place and ask for your consent before extending this period. .

4. Limitation and Exclusion of Liability

Although Digital Palm takes reasonable care to ensure that information on this website is accurate when posted, Digital Palm does not warrant or represent that the information is accurate, complete or current. Digital Palm does not accept liability for any errors or omissions in any information contained on this website or for any loss or damages of any kind arising from access to, use of or reliance on any such information. Digital Palm does not warrant that the use of this website will be uninterrupted, without delay or free from errors, omissions or viruses. .

4. Changes to this privacy notice and how to contact us

We will keep our privacy notice under regular review and changes we make to our privacy notice in the future will be posted on this page and if the changes will have an effect on you or the way we use your personal data we will bring them to your attention where appropriate. If you have any questions about this privacy notice or about the ways we use your personal data, please contact our data protection team at privacy@digitalpalm.co.uk. .